Gaya APA

fandy tjiptono, & gregorius chandra. (2005). service, quality & satisfaction (1). Yogyakarta: Andi Yogyakara.

Gaya Chicago

fandy tjiptono, & gregorius chandra. service, quality & satisfaction. 1 Yogyakarta: Andi Yogyakara, 2005. Text.

Gaya MLA

fandy tjiptono, & gregorius chandra. service, quality & satisfaction. 1 Yogyakarta: Andi Yogyakara, 2005. Text.

Gaya Turabian

fandy tjiptono, & gregorius chandra. service, quality & satisfaction. 1 Yogyakarta: Andi Yogyakara, 2005. Print.